Policies

CLINIC ETIQUETTE

No walk ins available

Our clinic is via appointment only. We have the Online booking system and Online store available.
All Product pickups must be organised via text or email to collect.

Booking/ Cancellation Policy 

JC requires a 50% deposit for all bookings. 
A booking confirmation with all details will be emailed to you after booking is made. 
If you have to reschedule or cancel your appointment - please TEXT the clinic 24 hours prior to your appointment when you receive the reminder text. If cancelled within 24 hours, you will forfeit all deposits made. 

Gift Vouchers are non-refundable and must be used within 24 months of purchase and cannot be redeemed for cash. Gift vouchers must be presented in order to be redeemed. 
Our cancellation policy also applies to Gift Vouchers. Clients who do not provide 24 hours’ notice of their cancellation will forfeit 50% of the treatment total and the full cost when a no show occurs.

Arriving to your appointment 

Please arrive to your appointment 5 minutes prior to your booking time. Please stay in your car & message me if you are early, only knock at the time of your appointment. Running late to your appointment will deduct time of your treatment. 10 minutes late without notice May result in forfeited appointment & deposit.

Health

In the interest of our team and other guests, if you are unwell, we ask you to reschedule your appointment.

Children

Due to the nature of our treatments, we are not a child friendly environment and we cannot provide a child safe place for them whilst you’re in a treatment. Our team are solely focused on you during the entirety of your booking and cannot ensure your child will be attended to at all times. Please make arrangements for childcare so that you can get the most enjoyment from your time with us.

Mobile Phones

For your own "time out" and in consideration of our other guests, please switch your mobile phone to silent whilst you are in the clinic.